With a 92% CSAT Score, Indusa Meets Key Performance Metrics with Distinction
Oakbrook Terrace, IL, January 22, 2013: Indusa provided testimony to its efficiency in software development and expertise in IT solutions by securing 92.12% CSAT score and landing up much higher than most Microsoft partners did. The company secured a Net Satisfaction score of 190 out of 200 attaining green level on all fronts! Additionally, the score is much higher than the partner average of 164.68, which speaks volumes about the company’s performance over the years.
One of the most notable results in this survey was that the company achieved 100% score in customer loyalty segmentation and 92.12% in loyalty as tested on the key performance indicator index. The perfect customer loyalty score shows that all Indusa customers are willing to avail our services again – they will repurchase and recommend our services.
Microsoft has made it mandatory for all partners who want to renew their partnerships to get survey responses from their clients. Survey results are then provided to the partners and notified to Microsoft who uses the survey to assess the net satisfaction score and customer satisfaction score.
In terms of overall performance, Indusa scored comparatively lower with a score of 80 since it achieved about 70% in ‘ease of doing business’; 80% in ‘quality of communication’; and 80% in ‘overall performance.’
According to Nandita Nityanandam, Marketing Manager, Indusa, “The entire process for getting the CSAT and NSAT score was incredibly simple. The resultant data has also helped us to look into our relationships with clients and improve our delivery processes. Our high satisfaction index only drives us to get better and better every day.”