Service Management

Make the most of Service Management from your ERP using our Service Management Add-on for Dynamics AX. It facilitates the after sales service seamlessly with existing operations.

The Service Management Add-on goes a long way to control after-sales service efficiently and classify annual maintenance service contracts with entry of details. It helps formulate your business to manage service activities proficiently, control costs and turn your existing cost center into a profit center.

Key business challenges are:

  • Inefficient management of after-sales service
  • Improper segregation of service types
  • Classification and arrangement of AMCs
  • Inability to automate addition of new clauses in service
  • Haphazard engineer-specific allocation of service issues and problems
  • Inability to generate service reports with precision

Indusa’s Service Management Add-on for AX helps you manage service agreements by streamlining service requirements processes, financials, operational processes, automating planning for service orders, control overall costs, and make optimum use of profit center.

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Benefits include:

  • Helps equip business to manage after sales service activities efficiently
  • Defines service object control and maintain all structured service objects in a systematic manner
  • Builds a service object as hierarchical structure where maintenance can be provided to all the clients
  • Creates statistics for the individual client or a group of clients and prospects depending on the sale/ service
  • Enables your business to manage service activities effectively while reducing costs in a streamlined fashion

Topics: Enterprise Portal | Field Procurement App | Field Sales App | Field Service App